Our Skills
- Strong Cisco skills: switching and routing, VLAN, QoS, MPLS, shaping, Voice and Video conversations
- Linux/Unix/FreeBSD skills and knowledge: SQL , DNS, Telnet, DHCP, TCP/IP, switching and routing, firewalls
- Ability to solve problems and to resolve Network troubles.
- Troubleshooting and resolve Telecom issues, including hardware, software, and Telco services
- Providing accurate and current information, and escalate if there are any questions.
- Provision of local technical on-site support depending on the need.
On-line Support Responsibilities
- Provision of on-site Incident Management on-demand.
- Within 1 hour after the priority 1 incidents reaction time.
- Troubleshooting network-related service requests , such as outages, anomalous behavior
- Work with 3rd Party vendors and customer's remote engineers to resolve issues.
- Collaboration with internal and external technical teams during the deployment and operational support.
- Configure network equipment and services.
- Hardware/services testing and replacement recommendations, if required.
- Deployment, configuration, and testing of new phone/equipment.
- Collection & delivery of surplus equipment.
Project Deployment Responsibilities
- Take pre-requirements for projects from Customers.
- Provide engineering / technical support and installation services for customers, IP-based PBX solution .
- Analyse local interfaces to the local telcos / vendors and other stakeholders.
- Shelves of different hardware.
- Assigning IP information via Telnet on different devices.
- Connectivity and routing tests.
- Completing the deployment, testing and sign off.
- The customer functional training for different equipment types.
- Interfaces to the various project managers for on-site deployment activities